I have been playing The Division a lot lately. The game is based on you being a sleeper agent who is to bring order to NYC after a designer virus wipes out about 90% of the population.
NYC is broken up into districts, and each district has a coordinator. This coordinator gives missions. For the most part, you hang out with them for about five minutes of dialogue throughout a couple hours of clearing their district of evil. Then you move on.
In any line of fiction, these people would be forgotten quickly as nearly anonymous NPCs. The characters would all blend together, basically be the same person, and we would all move on and forget them.
However, Ubisoft and the dozen developers and publisher who were involved in this game made a very smart move. They played off stereotypes to create slightly over the top personas that I still remember.
The first coordinator was a soccer mom. “I think this is going to be dangerous, hun, but I’m sure you can handle it.” Then just amplify the worrying about you but believing you’ll do your best by 100%. You could hear the “I owned a minivan and went to soccer games for my kids” in her tone.
Then there was an action movie actor. “Dude, when this thing blows over, you’ll have to talk to my agent. I mean, if he’s still alive. He probably isn’t. So I guess we’ll have to make our own movie without help. But you would be so awesome to act beside.” He was such a tool.
Let’s not forget the zen master. “There is imbalance and a disconnect. Actually literally a disconnect. Someone took down one of our communication relays. Go spread some karma.”
Each coordinator was an over the top stereotype, and that made the character stick. It made it so I could immediately create a concept in my head of who that person was, and though there may have been some deviation at times, overall I knew what I was getting. And it was hilarious.
In your own writing, how many bartenders (or ultimately the role of information broker) do you have? Whether they’re at a space station, in a wooden tavern, or in a downtown bar, how often are those bartenders interchangeable? I try to distinguish them, but it’s difficult. By making them over the top, Ubisoft succeeded in making each of these otherwise anonymous characters pop.
Let’s look at Song of Ice and Fire. Catelyn Stark goes into a tavern where there’s a woman that she remembers as a child. The woman ate a fruit that made her teeth red. Always red. She was an obnoxiously nosy woman. I remember her. She lasted a full ten pages. She was a stereotype of the nosy neighbor.
Stereotypes often exist because of some truth. The soccer mom exists. I get they each have nuances, not all soccer moms are the same, but in five minutes of dialogue you don’t have time for nuances. In ten pages you don’t have time for nuances.
Now don’t take this as me saying everyone fits in those stereotypes. I’m simply stating that if you have a character who will not show up often and will be easy to forget, find a mold, cast him, change a couple things, and plop that person onto a page.
What I am saying is we understand stereotypes. We can create a full image with very little information. Use it. It’s an excellent way to convey a lot of information about a character in a very short period of time.